Refund Policy
Effective Date: [10July 2025]
At Cruisent.com, your satisfaction is our priority. This Refund Policy outlines the terms under which refunds may be issued for cruise bookings and associated travel services made through our platform. Please read it carefully before booking.
1. General Refund Guidelines
- Refunds are subject to the cancellation policy of the cruise line or travel provider.
- Cruisent.com facilitates bookings and does not control refund timelines set by third-party suppliers (e.g., cruise lines, airlines, or insurance companies).
- Service fees charged by Cruisent.com at the time of booking are non-refundable.
2. Eligibility for Refunds
You may be eligible for a refund if:
- Your booking was cancelled in accordance with the cruise line’s refund window.
- The cruise line or provider cancels your trip and authorizes a refund.
- You are issued a refund under an applicable travel insurance policy (handled by the insurer).
- You meet specific promotional refund conditions disclosed at the time of purchase.
Refunds will only be issued to the original form of payment used during booking.
3. Non-Refundable Items
The following are generally non-refundable:
- Cruisent.com service fees
- Processing or convenience fees
- Last-minute or non-refundable promotional fares
- No-show or late cancellation charges
- Insurance premiums once purchased
- Airfare, transfers, excursions, and add-ons from third parties (unless their terms allow it)
4. Refund Timelines
Once your refund is approved by the cruise line or third-party provider:
- Refunds are typically processed within 7–14 business days.
- In some cases, it may take up to 30 business days, depending on the cruise line or bank processing delays.
- You will receive an email confirmation once your refund is initiated.
5. Partial Refunds
In some cases, a partial refund may apply:
- If only a portion of the services were cancelled.
- If the cruise line applies penalties or deductions per their refund schedule.
- For taxes or port fees on unused portions (if permitted by the provider).
6. Denied Refunds
Refunds may be denied if:
- The cancellation occurred outside the refund window.
- The cruise or service was labeled as “non-refundable” at the time of booking.
- You failed to follow proper cancellation procedures.
- You were a no-show or denied boarding due to missing travel documents.
7. Force Majeure Events
In the case of cancellations due to extraordinary events such as:
- Natural disasters
- Weather-related disruptions
- Government restrictions or pandemics
- Mechanical failure or strikes
Refunds, if any, are subject to cruise line policy. Cruisent.com will assist in communicating with the cruise line, but cannot guarantee outcomes in such events.
8. Travel Insurance Claims
If you purchased travel insurance:
- Refunds due to covered reasons (e.g., medical emergency, trip interruption) must be processed through your insurance provider.
- Cruisent.com can provide booking documentation upon request to support your claim.
9. How to Request a Refund
To initiate a refund request:
- Email: support@cruisent.online
- Phone: 1-(307)-200-0825
- Include: Your full name, booking reference number, and reason for the request
Our team will verify your eligibility and guide you through the process.
10. Contact Us
If you have questions regarding your refund status, email or call our support team:
📧 Email: support@cruisent.online
📞 Phone: 1-(307)-200-0825
Cruisent.com reserves the right to update this Refund Policy at any time without prior notice. Please check this page regularly for updates.